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Why Should I Use A Call Center With My Law Firm?

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Being a lawyer can be a challenging choice to make for your career. With hundreds of hours per week spent working on tough cases, there is the added stress of not wanting to miss any incoming opportunities. With a job requiring such a high time commitment, it becomes difficult to attend to all incoming calls throughout the day, even after you clock out. This is where call centers can help.

They are becoming increasingly popular due to the convenience they offer to law firms. Hiring a trained legal intake service allows you to have a well-trained team at your disposal that can tend to all your client communication needs while you focus on your duties as a legal practitioner. Here are some reasons why using a call center with your law firm can be one of the best decisions you make.

Increased Productivity

With the help of a call center dedicated to incoming client communication, you can expect minimal interruptions to your workflow throughout the day. Lawyers usually have to attend to multiple calls throughout the day, which can cause interruptions and reduce the efficiency of their work. By outsourcing the management of your correspondence, you can focus on getting more work done instead of trying to juggle between your work and attending phone calls. It allows you to be more productive and focused on your cases instead of getting bogged down by your phone.

Expert Client Intake

Call centers that are trained in Legal Client Intake not only attend calls on the behalf of your law firm but also note all important information that might be needed once you get the time to get back to a prospective client. This information can be customized as per the requirements of your law firm and allows you to take on new clients even if you are not available to pick up their calls immediately. It translates to higher client induction and retention rates and allows your firm to stay ahead of its competition.

Better Reputation

Law is one field where effective and timely communication matters the most. The more your clients feel heard, the better your business in the long run. Call centers can help you achieve this goal by providing timely and professional replies to all incoming client communication, resulting in higher client satisfaction. This professional representation helps improve your firm’s reputation in the legal industry and allows you to listen to all your clients without having to compromise on your workflow.

Higher Conversion Rates

Call centers are proven to result in higher client conversion rates than manual client communication. Using such centers allows you to hand out contracts and get them signed right after the initial call, helping you convert potential leads into clients in a fraction of time. Trained legal intake services deliver a contract right after the call disconnects, and clients can sign it immediately, signing up for your firm without the need for in-person initial appointments. It also helps nurture trust and establishes a strong relationship from the beginning.

Conclusion

Call centers help law firms save valuable resources, including time and energy, that allow them to amp up their productivity while reducing the time spent on client correspondence. It also allows law firms to significantly increase their conversion and client satisfaction rates, helping you maintain your lead over industry competition.

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