In a new Series D funding round, Talkdes has secured a fresh $230 million funding from new investors, the valuation is now tripled to $10B from $3B previously, as per JulyInformation.
- Talkdesk received $230 million in Series D funding, valuing the company at $10 billion
- The company’s value has tripled from $3 billion after last year’s Series C funding of $143 million
- Talkdesk is an AI-powered customer service company serving over 1800 companies worldwide
- The new funding will allow the company to expand its footprint and double down the workforce
- The company has raised over $497.5 million in total through 8 funding rounds
- Talkdesk has appointed Sydney Carey as the new CFO, making the executive team 50% women
As confirmed by the CEO Tiago Paiva, the cloud-based contact center, Talkdest has received a new Series D funding of a whopping $230 million, which values the company to $10 billion. [Talkdesk series 10B 3B JulyInformation]
The latest Series D funding was participated by some new investors including Whale Rock Capital Management, Alpha Square Group, and TI Platform Management. The existing investors are Viking Global Investors, Top Tier Capital Partners, Amity Ventures, Willoughby Capital, and Franklin Templeton.
As talked receives this fresh Series D funding, the company’s value has now tripled from $3 billion. The company was valued at $3B after receiving Series C funding of $143 million last July. Before that, Talkdest received $100 million in funding in 2018.
“We were not looking for new money, and finished last year with more money in the bank that we raised in the last round, but the investors were great and wanted to make it work,” said CEO Tiago Paiva. [Talkdesk series 10B 3B JulyInformation]
“We were hiring our executive team over the past couple of years, and were looking for a CFO, but with no specific timeline, just looking for the right person,” he added.
Talkdesk is an AI-powered customer service company that serves over 1800 companies worldwide. Their customer portfolio includes Fujitsu, Acxiom, IBM, and Trivago. According to the CEO, half of the workforce comprises engineers and product developers, the new funding will allow them to expand their footprint in these domains and double down the workforce to support and provide services to more customers in the future.
The company is already operating in LATAM (Latin America), Asia, Australia, and Europe. Apart from its services, the company has recently introduced new products and tools including reporting, Talkdest Builder, and other contact center tools to cover healthcare and financial services.
To date, the company has raised over $497.5 million in a total of 8 funding rounds. The Angel round raised $450,000. The Seed round was led by Storm Ventures and raised $3 million dollars. Talkdesk has 4 lead investors: Storm Ventures, Threshold, Salesforce Ventures, and Viking Global Investors.
Talkdest appoints Sydney Carey, Executive team becomes 50% women
Paiva also revealed that the latest funding is followed by the appointment of Sydney Carey as the new Chief Financial Officer, making the executive team 50% women. Previously Carey worked at Sumo Logic and has a strong SaaS background.
“We were hiring our executive team over the past couple of years, and were looking for a CFO, but with no specific timeline, just looking for the right person… Sydney was the person we wanted to hire,” Paiva added. [Talkdesk series 10B 3B JulyInformation]