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How to Use Cloud Telephony for going “Green”

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Today, business platforms are looking for cost-effective and efficient ways to curtail their atrocious effects on the environment. Consequently, it will shift the businesses to become greener. The real question is, how will businesses manage to remain in profit while being eco-friendly? One way is to replace the traditional phone system with a cloud telephony system.

Cloud telephony will help businesses cut down irrelevant costs, material waste, and space while improving business productivity. But how will a business achieve this?

1. Switch to a Cloud Phone System

If you are still using a traditional phone system, consider switching to a cloud phone system. A virtual or cloud telephony system comes with a cloud contact center and virtual numbers.

Cloud telephony integrates the cloud platform with the business’s contact center to gain valuable insights about customer conversations.

In addition, a virtual number is a cloud-based number for routing the customer calls to the experts as per the customer queries. Businesses use virtual numbers or international numbers to expand their market reach.

Cloud phone numbers are not attached to anyone’s physical location or address and direct the call virtually.

Many cloud telephony providers also offer additional features, such as IVR, call recording, call routing, and multi-lingual support to create an efficient business communication system.

But the main advantage of switching to the cloud telephony system is to reduce the environmental impact with lower infrastructure use and no upfront costs.

2. Reduce Infrastructure Usage

A cloud telephony system requires a better call connectivity ratio and low latency solutions. You can then convert any device into a business phone. These will aid you to switch from hardware to cloud for voice calls via the Internet.

Businesses can manage the calling operations with the business phone to call customers via secured VPN access. So, you can run a cloud telephony system through smart devices and setups.

Cloud telephony providers offer Softphone solutions for businesses instead of bulky hardware setups. They offer the WebRTC (Web Real-time Communications) and MPLS (Multi-Protocol Label Switching) to make high-quality (HD) audio communication without the use of physical telephonic lines.

The softphone is a web-based application that lets you make business calls from different devices like smartphones, laptops, and tablets. One just needs to download a softphone application and log in with its credentials.

With the feature of softphone solutions, a cloud telephony provider can convert the laptop-enabled functionalities to mobile compatibility.

In addition, advanced call management also features conferencing, call transfer, outbound calling, call recording, and calls control. These will save time and energy to manage the business.

3. Encourage Remote Working

Cloud computing technology has been advancing in making communication and collaboration easier over the Internet. And a cloud telephony system helps businesses to drive calls from any device and location.

Additionally, a cloud telephony provider integrates your business phone system with other services like CRM or project management systems.

Therefore, lesser use of physical workspaces will proliferate green technology. These will decrease the travel costs and commute times by telecommunication. And let the employees work remotely without losing connectivity and productivity.

4. Conduct Video Meetings

The Covid-19 pandemic taught us the importance of virtual meetings through video-conferencing applications. These streaming apps are commonplace for webinars, meetings, and tutorials.

Besides, it also reduces environmental pollution due to a decrease in commute times. Cloud telephony providers integrate video conferencing into the cloud telephony services.

5. Expand the business globally

Thanks to cloud telephony services, businesses can expand their opportunities globally. By the set-up of inbound/outbound voice calls in a cloud telephony system, businesses can establish a virtual connection without opening physical offices.

Conducting market research, tests, and scope for new market fields will grow your business. These can be possible without increasing the environmental damage.

In conclusion,

Climate change is a serious issue, where putting the earth first is the need of the hour. Businesses are melting the ozone layer, creating the urgency to act faster. Therefore, cloud telephony can be a great step towards eco-friendly practices. Green practices need to be incorporated in every aspect of the field, from manufacturing to retail. The benefits do not only last eventually, but also help build a better brand image.

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